Terms and Data Privacy Policy

Last Updated: July 19, 2025

Terms and Conditions

Welcome to Celestial Ettana Recruitment! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using the Celestial Ettana Recruitment website and services, you acknowledge that you have read, understood, and agree to these Terms and our Data Privacy Policy.

2. Services Provided

Celestial Ettana Recruitment offers a range of services including, but not limited to:

• Visa Facilitation
• Study Abroad Consultation and Placement
• Work Abroad Job Sourcing and Placement
• Accommodation and Travel Assistance
• Visa Refusal Appeals Support
• General Consultation and End-to-End Support

Specific details, eligibility criteria, and fees for each service will be provided during individual consultations and outlined in separate service agreements.

3. User Obligations

As a user of our services, you agree to:

1. Provide accurate, complete, and truthful information during all interactions, including form submissions and consultations.
2. Comply with all applicable laws and regulations, including those of Kenya and any destination country related to your application.
3. Cooperate fully with Celestial Ettana Recruitment staff by providing all requested documents and information in a timely manner.
4. Understand that the success of any visa, study, or work application is subject to the discretion of the relevant government authorities, educational institutions, or employers, and Celestial Ettana Recruitment cannot guarantee outcomes.
5. Pay all agreed-upon fees as per the service agreement. Failure to pay fees may result in the suspension or termination of services.

4. Fees and Payments

Our fees for services vary based on the complexity, destination, and type of service. All fees will be clearly communicated to you in writing before any service commences. Unless otherwise stated in a specific service agreement:

• Fees are non-refundable once services have commenced, unless explicitly stated otherwise in a separate written agreement.
• You are responsible for any third-party fees (e.g., visa application fees, examination fees, tuition fees) charged by government bodies, educational institutions, or other external entities.

5. Limitation of Liability

Celestial Ettana Recruitment acts as a facilitator and consultant. While we strive to provide accurate information and diligent service, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Any errors or omissions on our website or in our advice, provided such errors are not due to gross negligence.
• The denial of a visa, admission, or employment by any third-party authority, institution, or employer.
• Delays in processing applications by third-party authorities.
• Any loss or damage to documents not directly caused by our gross negligence.
• Any unforeseen circumstances or force majeure events.

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount of fees paid by you to Celestial Ettana Recruitment for the specific service from which the claim arose.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Celestial Ettana Recruitment or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

7. Termination of Services

We reserve the right to suspend or terminate our services to you, without prior notice, if:

• You breach these Terms or any specific service agreement.
• You provide false, misleading, or incomplete information.
• You engage in any unlawful or unethical conduct.
• It becomes impossible or impractical to continue providing services due to circumstances beyond our control.

In the event of termination due to your breach, any fees paid may be forfeited as per the terms of your service agreement.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof shall be settled by negotiation between the parties. If an amicable settlement cannot be reached within a reasonable time, the dispute shall be referred to arbitration in Nairobi, Kenya, in accordance with the Arbitration Act 1995 (Cap 49) of the Laws of Kenya, or any statutory modification or re-enactment thereof for the time being in force.

9. Amendments to Terms

Celestial Ettana Recruitment reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website and services after any such changes constitutes your acceptance of the new Terms.

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Data Privacy Policy

Last Updated: July 19, 2025

At Celestial Ettana Recruitment, we are committed to protecting your privacy and personal data. This Data Privacy Policy outlines how we collect, use, process, and protect your information. By using our services, you consent to the practices described in this policy.

1. Data Controller

Celestial Ettana Recruitment is the data controller responsible for your personal data. Our contact details are provided at the end of this policy.

2. Information We Collect

We collect personal data to provide and improve our services to you. The types of information we may collect include:

• Identity Data: Full name, date of birth, gender, nationality, passport details, national ID number.
• Contact Data: Email address, phone number, physical address, country of residence.
• Professional and Educational Data: Educational qualifications, academic transcripts, CV/resume, work history, professional licenses/certifications (e.g., NMC registration, IELTS/OET scores), desired job type/course.
• Financial Data: Information related to service payments (note: we do not store full payment card details; these are processed by secure third-party payment gateways).
• Application Data: Documents uploaded for visa, study, or work applications (e.g., KRA PIN certificate, medical reports, police clearance certificates).
• Technical Data: IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We only collect sensitive personal data (e.g., health information in medical reports) where it is strictly necessary for the provision of our services (e.g., visa applications, job placements requiring medical checks) and with your explicit consent.

3. How We Collect Your Data

We collect data through various methods:

• Direct Interactions: You provide data by filling in forms on our website (e.g., "Book Your Appointment" form, job application form), corresponding with us by post, phone, email, or otherwise. This includes data you provide when you apply for our services, subscribe to our newsletter, or give us feedback.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical and Usage Data using cookies and similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google Analytics) or publicly available sources.

4. How We Use Your Data

We use your personal data for the following purposes, based on the legal grounds permitted by the Data Protection Act, 2019:

• To Provide Services: To process your applications for visas, study programs, or job placements; to facilitate consultations; and to provide related assistance (e.g., accommodation, travel). This is necessary for the performance of a contract with you.
• To Manage Our Relationship: To notify you about changes to our terms or privacy policy, and to ask you to leave a review or take a survey. This is necessary for our legitimate interests (to keep our records updated and to study how customers use our services).
• For Marketing: To send you relevant information about our services, promotions, and events, where you have consented to receive such communications. You can opt-out at any time. This is based on your consent or our legitimate interests.
• To Improve Our Website and Services: To analyze usage patterns, troubleshoot, and perform data analysis to enhance user experience and service offerings. This is necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business).
• For Security and Fraud Prevention: To protect our website and systems from unauthorized access, fraud, and other illegal activities. This is necessary for our legitimate interests (to prevent fraudulent activity and ensure network and information security).
• To Comply with Legal Obligations: To meet our legal or regulatory obligations under Kenyan law (e.g., record-keeping, responding to lawful requests from public authorities).

5. Data Sharing and Disclosure

We will not sell, rent, or lease your personal data to third parties. We may share your data with:

• Service Providers: Trusted third-party service providers who assist us in operating our business and providing services (e.g., visa processing agents, educational institutions, employers, payment processors, IT service providers). These parties are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
• Government Authorities: When required by law or in response to valid legal processes (e.g., court orders, regulatory requests) in Kenya or relevant destination countries.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide professional services to us.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

When we transfer your data to third parties, especially those outside Kenya, we ensure that appropriate safeguards are in place to protect your data. This may include using standard contractual clauses or ensuring the recipient country has adequate data protection laws.

6. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of data in transit and at rest where appropriate.
• Access controls and authentication procedures.
• Regular security assessments and vulnerability testing.
• Staff training on data protection and privacy best practices.
• Secure storage solutions for physical and digital documents.

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Rights Under Kenyan Law

Under the Data Protection Act, 2019, you have the following rights regarding your personal data:

• The right to be informed: About the collection and use of your personal data.
• The right to access: To request a copy of the personal data we hold about you.
• The right to rectification: To request correction of inaccurate or incomplete personal data.
• The right to erasure (the "right to be forgotten"): To request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
• The right to restrict processing: To request the restriction of processing of your personal data in certain circumstances.
• The right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• The right to object: To processing of your personal data in certain situations, including for direct marketing.
• Rights in relation to automated decision making and profiling: To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

9. Changes to This Privacy Policy

We may update this Data Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Data Privacy Policy, our data practices, or if you wish to exercise your rights, please contact our office at:

Celestial Ettana Recruitment
Office
2nd floor, Applewood Park, Wood Avenue
Kilimani, Nairobi, Kenya
Email: info@celestialettana.com
Phone: +254 116 599 588